Monster Trucks

1. Order Processing & Production Time

Every item at Monster Trucks is custom-made to order in the United States. Before shipping, each product undergoes printing, curing, quality inspection, and protective packaging.

• Order Cut-Off Time: 5:00 PM EST (Monday – Friday).
• Standard Production / Handling Time: 1–3 business days (Monday – Friday, excluding U.S. federal holidays).
• Peak Season Handling (Nov 15 – Dec 31): Please allow up to 5–7 business days for production due to seasonal volume.

2. Shipping Rates & Delivery Estimates

Total delivery time equals Production Time + Carrier Transit Time. Exact shipping charges are calculated and displayed clearly at checkout before payment is submitted:

• United States (Standard Shipping): $4.99 USD for the first item + $1.99 USD per additional item · Transit time: 5–8 business days after dispatch (Estimated total delivery: 8–13 business days).
• United States (Free Shipping Eligibility): Free Standard Shipping ($0.00) on qualifying U.S. orders of $75.00 USD or more.
• Canada, United Kingdom, European Union & Australia (International Standard): $9.99 USD for the first item + $3.99 USD per additional item · Transit time: 10–15 business days after dispatch (Estimated total delivery: 13–20 business days).
• Rest of World (Supported Destinations): $12.99 USD for the first item + $4.99 USD per additional item · Transit time: 12–18 business days after dispatch.

3. Carriers & Fulfilment Origin

Orders are fulfilled from our facilities in the United States via USPS, UPS, FedEx, or DHL Express depending on package weight and destination. Every shipment includes full end-to-end tracking.

4. Address Accuracy & Undeliverable Packages

5. International Customs, Duties & Taxes

For deliveries outside the United States, international shipments may be subject to local import duties, VAT, or customs clearance fees assessed by your destination country. Unless explicitly collected at checkout, these government-imposed charges are the responsibility of the recipient.

6. Merchant Contact Information

• Business Name: Monster Trucks

1. Order Confirmation & Production Updates

As soon as you place your order with Monster Trucks, we send an automated order confirmation to the email address provided at checkout. Because every item is custom-printed to order, your purchase immediately enters our quality-controlled production queue.

2. Shipping Confirmation & Tracking Activation

Once your item finishes production and passes inspection (typically within 1–3 business days), we package your order and hand it off to our shipping carrier (USPS, UPS, FedEx, or DHL Express). You will automatically receive a Shipping Confirmation Email containing:

• Your carrier name and live tracking number.
• A direct tracking link to follow your shipment to your doorstep.
• The estimated delivery window for your destination.

3. When Tracking Information Updates

Please allow 24–48 business hours after receiving your shipping confirmation email for the carrier to scan your parcel into their sorting network and display live movement updates.

• Standard U.S. Domestic Orders: Tracking updates at every regional hub from dispatch in the United States to final delivery (typically 5–8 business days after dispatch).
• International Orders: Tracking updates through U.S. export customs, international transit, and handoff to your local postal or courier authority (typically 10–15 business days after dispatch).

4. Split Shipments

If your order contains multiple product types (for example, an apparel item and a ceramic mug or canvas print), they may be packaged in protective type-specific packaging and shipped in separate parcels at no additional shipping charge. You will receive a tracking number for each parcel.

5. Delayed or Missing Packages

If your tracking link shows no movement for more than 7 business days (domestic) or 10 business days (international), or if your package is marked delivered but cannot be located at your address, please contact our support team within 30 days of the estimated delivery date and we will arrange a free replacement or full refund.

6. Merchant Contact Information

• Business Name: Monster Trucks

1. 12-Hour Order Cancellation & Modification Window

At Monster Trucks, every order is custom-produced specifically for you. You may request a free cancellation or order modification (such as changing size, color, personalization text, or shipping address) within 12 hours of placing your order.

• Within 12 Hours of Purchase: Cancellations receive a 100% full refund to your original payment method with $0.00 cancellation or restocking fees.
• After 12 Hours (In Production): Once an order has entered active printing/production after the 12-hour window, it can no longer be cancelled or modified because the item is already being custom-manufactured to your specifications.

2. How to Request a Cancellation or Change

To cancel or update an order within the 12-hour window, contact our support team immediately with:

1. Your Order Number and the email address used at checkout.
2. Whether you are requesting a full cancellation or a specific change (new shipping address, size, color, or personalization text).

3. Refund Processing Timeline for Cancelled Orders

Approved cancellations are refunded immediately. The credit is issued back to your original payment method (credit/debit card, PayPal, Apple Pay, or Google Pay) and typically posts to your statement within 3–5 business days depending on your card issuer.

4. Merchant Contact Information

• Business Name: Monster Trucks

1. 30-Day Money-Back & Replacement Guarantee

Monster Trucks stands behind the quality of every product we make. You have 30 calendar days from the date of delivery (or from the estimated delivery date for lost packages) to request a 100% full refund or a free priority replacement if your order experiences any of the following issues:

• The item arrives damaged, shattered, torn, or structurally defective.
• The print or customization is blurry, off-center, peeling, or does not match your order preview.
• You received the wrong item, wrong size, wrong color, or wrong product style.
• Your package is lost in transit or fails to arrive within the guaranteed delivery window.

2. Zero Restocking Fees & Free Defective Resolution

• Restocking Fee: $0.00 (None) — We never charge restocking or handling fees on any refund or return.
• Return Shipping Cost for Defective / Damaged / Incorrect Items: $0.00 (Free) — For verified damaged, defective, or misprinted items, you do not need to pay return shipping; we issue an immediate free replacement or 100% refund upon photo verification, or provide a prepaid return label at our expense when a physical return is required.

3. How to Request a Refund or Free Replacement

1. Your Order Number.
2. A brief description of the issue and whether you prefer a 100% Full Refund or a Free Replacement.
3. One or two clear photos showing the item received and the packing slip/shipping label (not required for lost-in-transit claims).

4. Refund Method & Processing Timeline

• Claim Review Time: Within 1–2 business days of receiving your email.
• Refund Destination: All refunds are credited back to the original payment method used at checkout (Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, or Google Pay).
• Bank Posting Time: Once approved, refunds are initiated within 24 hours and appear on your card or bank statement within 3–5 business days.

5. Merchant Contact Information

• Business Name: Monster Trucks

1. Return & Exchange Eligibility (30-Day Window)

We accept return, refund, and exchange requests within 30 calendar days of delivery. Because our products are custom-made to order, return eligibility depends on the nature of the request:

• Damaged, Defective, Misprinted, or Incorrect Items (100% Covered): Eligible for an immediate Free Replacement or 100% Full Refund including original shipping costs.
• Non-Personalized Standard Items (Unused & Unwashed): May be returned or exchanged within 30 days of delivery provided the item is unworn, unwashed, and in its original condition.
• Custom Personalized Items (Names, Photos, Dates, or Custom Text): Because personalized items are uniquely printed for one buyer, they cannot be returned or exchanged for buyer remorse or sizing errors once produced, unless they arrive damaged, defective, or different from the approved design preview.

2. Return Shipping Costs & Restocking Fees

• Restocking Fee: $0.00 (No restocking fee) on any return or exchange.
• Defective, Damaged, or Wrong Items: $0.00 (Free to buyer) — We cover 100% of replacement or return shipping costs, and in most cases no physical return is required once photos of the defect are verified.
• Authorized Change-of-Mind / Size Exchange on Non-Personalized Items: The buyer is responsible for return postage to our U.S. return facility.

3. Return Procedure & Authorized Return Address

• Refund / Exchange Turnaround: Inspected and processed within 2 business days of receipt (or within 1–2 business days of photo verification for defective claims), with refunds posting to your original payment method in 3–5 business days.

4. Merchant Contact Information

• Business Name: Monster Trucks

1. Accepted Payment Methods

Monster Trucks accepts the following secure payment methods at checkout:

• Credit & Debit Cards: Visa, Mastercard, American Express, and Discover.
• Digital Wallets & Express Checkout: PayPal, Apple Pay, and Google Pay.

2. Checkout Currency & Transparent Pricing

All product prices, shipping rates, and order totals are displayed and charged in U.S. Dollars (USD / $). The exact subtotal, shipping cost, and applicable sales tax are itemized on the checkout screen before you authorize payment—there are no hidden fees or surcharges.

3. When Your Payment Method Is Charged

Your card or wallet is charged at the time your order is placed so that custom production can begin. If you cancel your order within our 12-hour cancellation window or receive an approved refund, the full amount is credited back to the same payment method within 3–5 business days.

4. PCI-DSS Level 1 Security & Encryption

All transactions on stapify.com/shop/monster-trucks are protected by 256-bit SSL/TLS encryption and processed through PCI-DSS Level 1 certified payment processors (Stripe and PayPal). Monster Trucks never stores or has access to your raw credit card number or CVV security code.

5. Billing Statement Descriptor

Charges from our store will appear on your credit card or bank statement as Monster Trucks or STAPIFY*Monster Trucks.

6. Merchant Contact Information

• Business Name: Monster Trucks

1. Data Controller & Scope

This Privacy Policy explains how Monster Trucks (“we”, “us”, or “our”), operating stapify.com/shop/monster-trucks, collects, uses, and safeguards your personal information when you browse our store, customize products, or place an order.

2. Information We Collect

• Order & Fulfilment Information: Name, shipping address, billing address, email address, phone number, and custom personalization inputs (such as names, dates, or uploaded artwork) required to manufacture and deliver your order.
• Payment Information: Payment card and wallet details are transmitted directly to our PCI-DSS Level 1 certified payment processors (Stripe / PayPal) over encrypted TLS connections. We only retain payment status, transaction identifiers, and the last 4 digits of the card for order verification and refunds.
• Technical & Usage Data: IP address, browser type, device identifiers, and essential session cookies used to maintain your shopping cart, prevent fraud, and measure site performance.

3. How We Use Your Information

• To produce, package, and ship your custom-made products and send transactional order/tracking updates.
• To respond to customer service inquiries, cancellation requests, and 30-day refund/replacement claims.
• To detect and prevent fraudulent transactions and comply with applicable tax, accounting, and consumer protection laws.

4. How We Share Information (No Sale of Personal Data)

We never sell or rent your personal information to third-party data brokers. We share only the minimum necessary data with trusted service providers strictly to complete your order:

• Production & Logistics Partners: Receive your shipping address and item specifications solely to print and ship your order.
• Shipping Carriers (USPS, UPS, FedEx, DHL): Receive your delivery address and contact information to deliver your parcel and provide tracking updates.
• Payment Processors (Stripe, PayPal): Process your payment securely and handle refund credits.

5. Cookies, Analytics & Your Privacy Rights (CCPA / GDPR)

6. Data Retention & Security

All pages on stapify.com/shop/monster-trucks are served exclusively over HTTPS/TLS. Order records are retained for the period required by U.S. tax and commercial record-keeping regulations, after which personal identifiers are securely deleted or anonymized.

7. Contact Our Privacy Team

• Data Controller: Monster Trucks

1. Agreement to Terms & Merchant Identity

Welcome to Monster Trucks (stapify.com/shop/monster-trucks), operated by Monster Trucks. By accessing our website or placing an order, you agree to be bound by these Terms of Service and our published Shipping, Return, Refund, Payment, and Privacy Policies.

2. Custom Made-to-Order Products & Representation

Every item sold on Monster Trucks is custom-printed to order based on the style, size, color, and personalization options you select before adding to cart. We strive to display product colors and print placements as accurately as possible; minor variations in screen calibration or garment dye lots do not affect structural quality. If any item arrives damaged, misprinted, or materially different from its description, it is fully covered under our 30-Day Refund & Replacement Policy.

3. Pricing, Taxes & Billing

All prices are listed in U.S. Dollars (USD). Shipping charges and applicable sales taxes are calculated and shown clearly in your order summary prior to checkout completion. We reserve the right to cancel and refund any order affected by an obvious typographical pricing error or suspected unauthorized payment activity.

4. Order Cancellations, Production & Delivery

• Production & Transit: Standard production takes 1–3 business days, followed by carrier transit (5–8 business days for U.S. domestic orders; 10–15 business days for international orders).

5. Returns, Refunds & Buyer Protection

Defective, damaged, misprinted, or incorrect items are eligible for a 100% full refund or free replacement within 30 days of delivery with $0.00 restocking fee and $0.00 return shipping cost. Please review our full Return & Refund Policy for step-by-step instructions.

6. User-Submitted Content & Intellectual Property

When you submit custom text, names, or photos for personalization, you confirm that you have the right to use that content and grant Monster Trucks a non-exclusive license solely to manufacture and fulfill your order. All original store designs, photography, and text on stapify.com/shop/monster-trucks are the intellectual property of Monster Trucks or its licensors.

7. Governing Law & Customer Support

These Terms of Service are governed by the laws of the State of Delaware and the United States of America, without regard to conflict-of-law principles.

8. Merchant Contact Information

• Business Name: Monster Trucks