Customer Support

Refund Policy

Every order on Stapify Market is covered by the Stapify Guarantee: if an item arrives damaged, misprinted or not at all, we reprint it or refund you, whatever the shop’s own policy says. Please report problems within 30 days of delivery.

Report within
30 days
of delivery
Covers
Damaged · misprinted · lost
whatever the shop’s policy says
Outcome
Reprint or refund
Cost to you
$0.00

1. Damaged, defective or misprinted items

The Guarantee covers items that:

  • arrived damaged, torn, stained or marked;
  • have a print that is blurred, cracked, peeling, misplaced or missing part of the design;
  • show a design or personalisation different from what you ordered;
  • are not the item you ordered.

To report one, open the order, choose the item and report the problem within 30 days of delivery. Please include:

  • photos of the item that clearly show the problem;
  • for apparel, a photo of the size label;
  • a photo of the shipping label on the package;
  • for orders with several items, a photo of all items laid out side by side.

Once the claim is confirmed, the item is reprinted and sent to you again, or refunded.

2. Lost parcels

If tracking shows no delivery, the parcel was returned to the sender, or tracking shows delivered but nothing arrived:

  1. check your mailbox, neighbours and building reception, and ask your local post office;
  2. report it from your order page, confirming your delivery address.

If the parcel is confirmed lost, the item is reprinted and sent again, or refunded.

3. Cancelled orders

Orders cancelled within our cancellation window are refunded in full.

4. What the Guarantee does not cover

  • Changing your mind, or ordering the wrong size or colour — see the shop’s policy and our Returns & Exchanges Policy.
  • Spelling or content mistakes in personalisation that you entered.
  • Normal wear, or damage caused by washing or care against the care instructions.
  • Problems reported more than 30 days after delivery.

5. How refunds are paid

Refunds go back to the payment method you used at checkout — card or PayPal — and usually appear within 5–10 business days, depending on your bank or PayPal. There is no fee for a refund.

6. Shop refund policies

Shops can offer more than the Guarantee, for example refunds for a change of mind. Each shop’s Refund Policy is linked from its products and from its Policies page.