Customer Support
Cancel/Change Order
Items are printed to order, so the window for changes is short. Here is what you can do, and when.
- Always cancellable
- 30 min
- after placing your order
- After that
- Until production
- starts
- Editing an order
- Not possible
- cancel and order again
- Refund arrives
- 5–10 days
- business days
Within 30 minutes: always
For the first 30 minutes after you place an order, a cancellation always goes through and you are refunded in full.
After 30 minutes: until production starts
You can still cancel as long as production has not started. Once your item is in production it is being made for you, and the order can no longer be cancelled — but our Refund Policy still covers anything that arrives damaged, misprinted or not at all, and the shop’s return policy still applies.
How to cancel
- Signed in: open Your orders, choose the order and click Cancel order.
- Checked out as a guest: contact us with your order number and the email address you used at checkout.
Changing an order
Orders cannot be edited after they are placed. To change a size, colour, quantity or personalisation, cancel the order within the times above and place a new one. To correct a delivery address, contact us straight away with your order number — we will do our best to update it before the parcel ships, but cannot change it once it has shipped.
Orders from several shops
If your order includes items from more than one shop, each shop’s part is cancelled separately. One part may already be in production while another can still be cancelled.
Your refund
Payment for a cancelled order goes back to your original payment method, usually within 5–10 business days depending on your bank or PayPal.