Customer Support

DMCA

Stapify Market does not allow shops to sell products that infringe the copyright, trademark or other intellectual property rights of others. This page explains how to report a listing under the Digital Millennium Copyright Act (DMCA), and how to respond to a report.

Send notices to
[email protected]
subject “DMCA notice”
Counter-notice wait
10 days
business days before restoring
Incomplete notices
Not processed
Repeat infringers
Shop closed

Reporting an infringement

If you believe a listing on Stapify Market infringes your intellectual property, email a notice to [email protected] with the subject "DMCA notice". Your notice must include:

  • your physical or electronic signature, as the owner or a person authorised to act for the owner;
  • a description of the work or mark you say is infringed, with proof of ownership where available (for example a registration number);
  • the link (URL) to each listing on Stapify Market that you are reporting;
  • your full name, postal address, phone number and email address;
  • a statement that you have a good-faith belief that the use is not authorised by the owner, its agent or the law;
  • a statement, under penalty of perjury, that the information in your notice is accurate and that you are the owner or are authorised to act for the owner.

Notices that are missing any of this information may not be processed.

What happens next

We review every complete notice, remove or disable the listing when it appears to infringe, and tell the shop why the listing was removed, together with a copy of the notice.

Counter-notice

If your listing was removed and you believe that was a mistake or misidentification, send a counter-notice to the same address, including:

  • your physical or electronic signature;
  • your full name, address, phone number and email address;
  • the listing that was removed and where it appeared;
  • a statement, under penalty of perjury, that you believe in good faith the listing was removed by mistake or misidentification;
  • your consent to the jurisdiction of the courts where you live (or, if you are outside the US, where the reporting party is located), and to accept service of process from the person who submitted the notice.

We forward the counter-notice to the person who submitted the original notice. Unless they tell us within 10 business days that they have started legal action, we may restore the listing.

Repeat infringers

Shops that receive repeated valid notices have their listings removed and may have their shop closed.

False claims

Anyone who knowingly misrepresents that material is infringing, or that it was removed by mistake, may be liable for damages under Section 512(f) of the DMCA.