Frequently Asked Questions

How do I place an order?

1. Open a product and choose its options — size, colour and any personalisation.
2. Click Add to cart, open your basket and go to checkout.
3. Enter your email address and delivery address, and choose a delivery method.
4. Pay by card or PayPal.
5. Your order confirmation shows your order number. Keep it — you need it to track the order if you checked out as a guest.

Where do orders ship from?

Most products are printed and shipped by production partners in the United States. A few products, such as shorts, are made by partners outside the US and take longer to arrive — see Shipping & Delivery.

How much does shipping cost?

Each product type has a rate for the first item and a lower rate for each additional item. The rates are listed in Shipping & Delivery, and the exact amount for your basket is shown at checkout before you pay.

How long will my order take?

Production takes 1–3 business days. Standard delivery within the US then takes 4–8 business days for most items. Alaska, Hawaii, Puerto Rico and APO/FPO/DPO addresses can take an extra 7–12 business days, and international orders 10–30 business days.

How do I track my order?

Signed in, open Your orders. Checked out as a guest? Use Order Tracking with your order number and the email address you used at checkout. The tracking number appears once the shop ships your parcel.

My tracking is not updating

Tracking starts when the carrier scans the parcel, which can take a few days after it ships. If there has been no update for 10 business days (US) or 30 business days (international), contact us.

Can I change or cancel my order?

You can cancel within 30 minutes of placing your order, and after that until production starts. Orders cannot be edited once placed — to change a size, colour or personalisation, cancel and order again. See Cancel/Change Order.

My item arrived damaged or misprinted

Report it from your order page within 30 days of delivery and add a photo. We will reprint it or refund you — see our Refund Policy.

Can I return an item I don’t want?

Returns for a change of mind follow the shop’s own Returns & Exchanges policy, linked from every product page. See our Returns & Exchanges Policy.

How do I choose my size?

Apparel listings have a size chart next to the size options. Measure a garment you already own and compare it with the chart — sizes vary between styles.

What about personalised items?

Personalised items are printed exactly as you type them, so check names and spelling in the preview before you pay. Change-of-mind returns are not available for personalised or made-to-order items; if one arrives faulty, our Refund Policy applies.

Is my payment information safe?

Yes. Card details go straight to our payment provider over an encrypted connection; Stapify never sees or stores your full card number. See Payment Methods.

Do I need an account to order?

No. You can check out as a guest and track your order with its number and your email address. An account keeps your orders, addresses and messages in one place.

Where is Stapify based?

Stapify is based in Hanoi, Vietnam (Xom 1, Thon 3 Van Phuc, Hanoi, Vietnam). Most of our products are printed in the United States.

How do I contact customer support?

See Contact Us for our email address, phone number and support hours.